The group of us who started a new drop-in center did a tremendous amount of research before we started. First, I had lived in the community for nearly 20 years, as had many of the people in our organizing group. We did multiple focus groups asking consumers in the community what they wanted. We ended up finding two groups of consumers with different needs.
One group had already taken advantage of most of the mental health programs that existed, and wanted more than they had to offer. The other group consisted of people who basically had not been in other
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